Knowledge Base

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Knowledge Base

3 08, 2019

How is the Server Health Index calculated?

By |2019-08-06T14:40:41+00:00August 3rd, 2019|Knowledge Base|0 Comments

The server health index is calculated based on all metrics we are collecting for that server (cpu trend, load trend, memory utilization, filesystem utilization, copperegg, and blocked processes). A single degraded metric will drop the health percentage. Multiple degraded metrics will drop the percentage further. CPU and load metrics are degraded while they are increasing over time - stable or decreasing CPU or load are not considered degraded. Memory and filesystem utilization are considered degraded at different thresholds of utilization, with higher utilization causing larger deductions. Blocked processes deduct from health based on number of blocked processes. copperegg is deducted from [...]

3 08, 2019

How do I make an alert specific for one server, or a group of servers?

By |2019-08-03T08:10:22+00:00August 3rd, 2019|Knowledge Base|0 Comments

In a word, tags! A tag is a word of your choosing, that you apply to one or more of your monitored servers, and / or one or more of your website probes. In this article, we'll focus on the use of  tags to create alerts and notifications that are specific for one server or a group of servers. Scenario: Assume you are monitoring 5 servers: DBServer, WebServer-1, WebServer-2, WebServer-3 and AppServer. Use Case 1: Alert on high-CPU only on DBServer. Use Case 2: Alert on high-Load on WebServer-1, WebServer-2 or WebServer-3. First navigate to the Tags page... In the CopperEgg [...]

3 08, 2019

How do I uninstall the CopperEgg collector?

By |2019-08-03T08:02:41+00:00August 3rd, 2019|Knowledge Base|0 Comments

Linux Uninstall Log into the system and run "ls /etc/init/revealcloud.conf". If it says "/etc/init/revealcloud.conf", run this set of commands: sudo stop revealcloud sudo killall revealcloud sudo rm -rf /usr/local/revealcloud sudo rm /etc/init.d/revealcloud sudo rm /etc/init/revealcloud.conf sudo userdel revealcloud sudo rm -rf /home/revealcloud If it says "ls: cannot access /etc/init/revealcloud.conf: No such file or directory", run this set: sudo /etc/init.d/revealcloud stop sudo rm -rf /usr/local/revealcloud sudo rm /etc/init.d/revealcloud sudo rm /etc/rc*.d/*revealcloud sudo userdel revealcloud sudo rm -rf /home/revealcloud MacOSX Uninstall Log into the system as root, or a user with sudo privileges. Then run these commands: cd /Library/LaunchDaemons/ sudo launchctl stop com.copperegg.revealcloud [...]

3 08, 2019

How do I set up a new website probe alert?

By |2019-08-03T08:04:52+00:00August 3rd, 2019|Knowledge Base|0 Comments

Create or Edit an Alert Definition. CopperEgg provides a number of Alert Definitions out-of-the-box.  In the Alert Definition, you specify its name, what will trigger it, how it will be handled, and who gets notified and how.  The same is true whether you are creating a website alert, a server alert or an alert on a custom metric. Where are they? They are all listed on the Configure Alerts page, under the Alerts Tab.  Navigate to the Configure Alerts page: In the CopperEgg UI, click on the Alerts tab, then click on Configure Alerts in the left navigation panel. You are now on the [...]

3 08, 2019

How do I set up a new server alert?

By |2019-08-03T08:06:48+00:00August 3rd, 2019|Knowledge Base|0 Comments

Create or Edit an Alert Definition. CopperEgg provides a number of Alert Definitions out-of-the-box.  In the Alert Definition, you specify its name, what will trigger it, how it will be handled, and who gets notified and how.  The same is true whether you are creating a website alert or a server alert. Where are they? They are all listed on the Configure Alerts page, under the Alerts Tab.  Navigate to the Configure Alerts page: In the CopperEgg UI, click on the Alerts tab, then click on Configure Alerts in the left navigation panel. You are now on the Configure Alerts page. Each line on [...]

3 08, 2019

How do I stop the CopperEgg Collector from being monitored?

By |2019-08-03T08:00:32+00:00August 3rd, 2019|Knowledge Base|0 Comments

There are two ways to accomplish this, the first is temporary, and the second is permanent.  Temporarily stopping a collector  Stopping the collector on Linux  Log into the server and run "ls /etc/init/revealcloud.conf". If it says "/etc/init/revealcloud.conf", run the following command: sudo stop revealcloud If it says "ls: cannot access /etc/init/revealcloud.conf: No such file or directory", run this command: sudo /etc/init.d/revealcloud stop  Stopping the collector on MacOSX  Log into the system as root, or a user with sudo privileges. Then run this command:  sudo  /Library/LaunchDaemons/launchctl stop com.copperegg.revealcloud Stopping the collector on FreeBSD  Log into the system as root. Edit /etc/rc.conf and remove the "revealcloud_enable=YES" [...]

3 08, 2019

How do I create an alert to tell me if a process stops?

By |2019-08-03T07:58:37+00:00August 3rd, 2019|Knowledge Base|0 Comments

NOTE :- Server must be in Pro monitoring mode, so that the process details are visible. Navigate to the Configure Alerts page: In the CopperEgg UI, click on the Alerts tab, then click on Configure Alerts in the left navigation panel. You are now on the Configure Alerts page. Each line on this page represents one Alert Definition. Click the New Alert Button. Fill out the New Alert dialogue form. Description :  Enter your own descriptive name for this alert, e.g., 'Lost bash'.  Alert Me When : Servers:  Process List   !~(does not contain)   [ProcessName] For at least: Note: this field is ignored for Process [...]

3 08, 2019

When should I use feedback@copperegg.com vs support@copperegg.com?

By |2019-08-03T07:51:31+00:00August 3rd, 2019|Knowledge Base|0 Comments

There are 2 ways to communicate with the CopperEgg team, and sometimes there is confusion on which to use. feedback@copperegg.com is a great mechanism to ask a question, provide product feedback and suggestions to the CopperEgg team. You can do this with the email alias, feedback@copperegg.com or from the feedback button in the CopperEgg UI.. support@copperegg.com should be used to automatically open support ticket if you are experiencing a technical issue in the CopperEgg application.

3 08, 2019

How do I get to the processes view?

By |2019-08-03T07:56:10+00:00August 3rd, 2019|Knowledge Base|0 Comments

Click on the Servers tab. On the Dashboard, find the server you are interested in, and click the Details button. In the CPU panel / section, click the Processes button in the upper right corner. Note, Processes are only visible with Pro mode. Pro mode allows visibility to processes now and in the past, plus allow you to alert on specific processes if they go away or appear.