There are 2 ways to communicate with the CopperEgg team, and sometimes there is confusion on which to use.
feedback@copperegg.com is a great mechanism to ask a question, provide product feedback and suggestions to the CopperEgg team. You can do this with the email alias, feedback@copperegg.com or from the feedback button in the CopperEgg UI..
support@copperegg.com should be used to automatically open support ticket if you are experiencing a technical issue in the CopperEgg application.